F.A.Q.
These are the questions you ask us most often and their answers.
Who we are & what we do
1. What exactly does Horizone do and how can it help my accommodation?
Horizone takes full responsibility for the commercial management of your property: reservations, pricing, contracts with travel agents, online channels (OTAs), guest communications, and operational procedures.
Our goal is to increase revenue and occupancy, while you can relax and enjoy your daily life.
2. What does “integrated accommodation management” mean in practice?
It means we handle everything needed to keep the property running smoothly: from the first message from a customer to invoicing, optimal channel presence, and reporting.
3. Why should I choose Horizone and not a simple booking manager?
Because we don’t just take reservations.
We analyze the market, price smartly, optimize each channel, and take care of the property’s image.
You have a professional team at your side, not just a service — all year round, at an affordable price.
4. What philosophy lies behind your services?
We operate with a premium hospitality philosophy, as if the accommodation were our own.
We believe in transparency, direct communication, and measurable results.
For accommodation owners
5. I have a small accommodation — is cooperation with Horizone suitable?
Of course. We have special packages for small accommodations so that you can benefit without incurring high costs.
6. I already have a team at reception. How can you work with us?
We can work in a complementary and supportive manner with your team.
We adapt to what you have already built.
7. Can I trust you with the entire day-to-day operation?
Yes — we can take care of everything from communication to reports, pricing, channels, and policy management. Whatever needs to be done, we do it.
8. How long will it take to see a difference in occupancy and revenue?
It depends on the season and the history of the accommodation, but usually from the first year the increase is clear compared to the previous one.
Services & procedures
9. What services do you provide from day one?
Connection to channels, prices, content, photos, guest messages, PMS settings, and strategic plan.
10. How do you manage reservations and communication with guests?
Prompt and professional, with high hospitality standard responses and full pre-stay, during-stay, and post-stay coverage.
11. What does the revenue management you offer include?
Dynamic pricing, demand analysis, competition, seasonality, events, and real-time adjustments for maximum RevPAR.
12. How often do you monitor my competitors and how do you adjust prices?
Every day.
Prices are adjusted in real time based on demand, trends, and specific conditions.
We don’t leave anything “on autopilot.”
13. How do you connect my accommodation with online channels (Booking, Airbnb, etc.)?
A professional connection is made on all channels, with the right content, titles, descriptions, and policies that boost traffic and bookings.
14. Can you also take care of the accommodation's social media presence or photography?
Yes — we work with professional photographers and can support content creation or social presence.
15. Do you also handle invoicing, PMS updates, and reports?
Yes, completely.
Daily system updates and reports on revenue and performance.
16. What are you doing to increase the “value per booking”?
We offer additional services (early check-in, experiences, transportation) in a discreet and high-quality manner, so as to increase revenue without compromising the guest experience.
17. If demand falls in my area, do you have a plan or do you just lower prices?
We do not operate on the basis of “cutting prices.”
We stay ahead of the competition with targeted channels, special campaigns, and strategies that increase conversion without burning through your budget.
Start of cooperation
18. What are the first steps to get started?
We conduct a brief analysis, set goals, and immediately begin connecting and configuring.
19. Do you evaluate the accommodation before taking it on?
Yes — it’s a key part of the process.
We evaluate strengths, weaknesses, photos, competition, pricing, and operational issues.
Below is a clear list of improvements.
20. Are there any setup or onboarding costs?
The cost depends on the size and needs of the accommodation. We always inform you in advance — no hidden charges.
21. Do I need to change my existing PMS?
We can work with the PMS you already use or suggest more suitable solutions.
22. How quickly can my accommodation be set up on the channels?
Once we receive the requested items, we are ready to operate within 5–9 days.
Fees & transparency
23. How is your remuneration determined?
Simple and transparent models: percentage of revenue or annual plan.
24. Are there any hidden fees or binding contracts?
No.
Everything that is agreed upon is clear from the outset.
25. How can I monitor performance and revenue?
We send regular reports and you can access your PMS with live data.
Performance & results
26. How do you help me increase occupancy and RevPAR?
With daily monitoring, smart pricing, professional presence on channels, campaigns, and continuous optimization of content and processes.
27. How do you decide on prices?
Based on demand, trends, competition, history, and specific conditions — always with real-time data.
28. How do you deal with cancellations or difficult guests?
With clear policies, professional communication, and procedures that protect the property.
29. Do you have a strategy for the low season?
Yes — targeted offers, relevant markets, specific audiences, and selected channels.
Visitor experience
30. How do you ensure that visitors will have a flawless experience?
With direct communication, clear instructions, a friendly tone, and high hospitality standards.
31. Who responds to visitor messages?
Our team, 24/7 (depending on the package).
32. Do you manage after-stay feedback?
Yes — we respond professionally and reinforce positive experiences.
Cooperation relationship
33. Will I have a specific account manager or team?
Both.
You have a person who knows you personally and monitors the accommodation, supported by a specialized team for reservations, pricing, and support.
34. How often will I be updated?
With regular reports and personal communication.
We are always available.
35. What if I need extra services?
We offer flexible, custom solutions — just let us know.
36. How do I know you will treat my property as if it were your own?
Because that is our philosophy.
We monitor performance on a daily basis, communicate directly, and operate with a long-term strategy, not with a “quick profit” mentality.
37. How do you ensure that guests believe they are communicating with the accommodation provider and not an external company?
We always respond on behalf of your accommodation, with professionalism and consistency.
We know the accommodation, its character, and its details, so that communication is natural and authentic.
This way, the guest never realizes that they are talking to an external company—for them, they are talking directly to the accommodation.